Centre Mulls Notice Over WhatsApp Username Feature

The government is considering issuing a notice to Meta-owned WhatsApp over its upcoming global username feature amid concerns that it could be misused for impersonation, fraud and misinformation, according to government sources.

The proposed feature, which will allow users to communicate without sharing their phone numbers, has prompted concerns within the government over its potential misuse, with officials drawing comparisons to similar features already available on Telegram.

Government concerns

• The government has expressed serious concerns over the proposed feature.
• Officials believe it could be misused in a manner similar to Telegram's username system.
• The Centre is examining whether to issue a notice to the Meta-owned messaging platform.

Sources also indicated that messaging platforms could be held accountable if newly introduced features create opportunities for fraud.

They said platforms such as WhatsApp must ensure their products are not misused for:

• Impersonation.
• Misinformation.
• Fraudulent activities.

WhatsApp's upcoming feature

WhatsApp has announced that it will introduce usernames, enabling users to communicate with:

• Family.
• Friends.
• Businesses.

without sharing their mobile phone numbers.

According to the company:

• Users will be able to choose unique usernames, similar to those used on social media platforms.
• The feature is designed to protect the privacy of users' phone numbers.
• People will need to know a user's exact username to initiate contact.

Cyber-security concerns

While the feature is intended to enhance privacy, cyber-security experts have warned that it could increase the risk of:

• Impersonation.
• Online scams.
• Identity misuse.

Experts have emphasised the need for strong anti-abuse mechanisms to safeguard millions of users in India.

Existing practices

Telegram and Signal have long allowed users to conceal their phone numbers and communicate using usernames.

However, Indian regulations require messaging platforms such as WhatsApp and Telegram to be linked to a verified mobile number.

Under the Telecom Cyber Security Rules, 2024, the Department of Telecommunications (DoT) enforces SIM-binding requirements aimed at combating digital fraud.

Industry reaction

Entrepreneur Ankur Warikoo also raised concerns over the possibility of fake usernames resembling those of well-known individuals or businesses.

He said on social media that, "In a country such as India, this could be a disaster, if the right anti-abuse systems are not set up by WhatsApp."