Five weeks after it switched tech systems, the Gandhinagar municipal corporation (GMC) is still far behind its property tax collection goals. While 55% of the tax has come in successfully, continuing tech glitches have led the civic body to encourage taxpayers to return to the days of standing in line to pay their bills.

The GMC “upgraded” from E-Nagar to Microtech software on Apr 9. According to government data, the civic body has so far received ₹22.38 crore of the ₹84.52 crore expected from about two lakh properties since the beginning of financial year 2025. 

Long queues have started forming after taxpayers complained that GMC was not acknowledging payments as received, even after funds were deducted from their bank accounts. 

While taxpayers have cited problems with the Gandhinagar Mahanagar’s payment gateway, officials have taken the path of denial.

“Nothing’s wrong with the system. We have not had any problems with the technology, or with servers being down,” one official told Gujarat Samachar, adding that any failed online payments will be refunded within seven days. 

On average, paying property tax online takes about three minutes, if the system is working properly. Now, with the May 31 deadline fast approaching, taxpayers are being forced to queue up, or face arrears being added to their bill.

There are 27 offline windows available for tax payment at various service centres in Gandhinagar, including 11 at the old GMC office., the GMC official added.

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