WhatsApp Clarifies Usernames Are Optional, Introduces Safeguards Against Impersonation

Meta-backed messaging platform WhatsApp has clarified that its upcoming username feature will be optional and said multiple safeguards have been built in to prevent impersonation, scams and unwanted contact as it prepares for a wider rollout later this year.

The company addressed a series of frequently asked questions on microblogging platform X after concerns were raised over the feature, including by the government, which has asked WhatsApp to defer its rollout in India pending consultations.

Usernames Will Be Optional

WhatsApp said users will not be required to create a username. It added that existing Instagram and Facebook usernames, along with those belonging to public figures, celebrities, government entities and Meta Verified accounts, have been reserved so they can only be claimed by their legitimate owners.

The company also dismissed claims circulating online that popular usernames could be reserved by anyone, saying only legitimate owners will be able to claim well-known public figure names and their variations.

Safeguards Against Scams and Impersonation

According to WhatsApp, usernames are not yet available for messaging. When the feature is launched later this year, users will be shown details such as the sender’s country, whether the account is new and if they share common groups before deciding whether to respond to a message from an unknown user.

The platform also said usernames cannot be searched like phone numbers. Additionally, users can enable a ‘username key’, requiring both the username and the key before someone can initiate contact.

Government Seeks Clarification

Earlier, the government directed Kunal Shah-run WhatsApp to explain the username feature within three days and not launch it until consultations with the government were complete.

The Centre also sought a detailed explanation from Meta regarding the new feature and directed the company to respond within three days.

The government has further asked Meta not to roll out the WhatsApp usernames feature in India until consultations on the matter are completed.