Air India has integrated Apple AirTag with its baggage-tracking system and mobile app, allowing customers using Apple devices to securely track the location of their baggage.

The airline claimed that it was the first airline in Asia to do so.

As per the airline, it transports more than 100 million items of baggage annually, with more than 99.6% of items arriving together with the accompanying customer. 

“For the small proportion that does not, due to issues with airport baggage systems, flight misconnection or other factors, this new AirTag integration will help locate items and expedite recovery,” said the airline.

“We are excited to offer our guests an innovative option to help locate their baggage in case it does not arrive at the destination on schedule. We are confident that our guests will find the baggage location capability offered using Apple’s AirTag and Share Item Location feature along with Air India’s real-time baggage-tracking system on its website and mobile app quite helpful,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India.

How to use the AirTag feature:

If the baggage with the AirTag doesn't arrive at the destination, the guest should report it at Air India’s Baggage Counter at the airport.

Air India staff will assist in filing a Property Irregularity Report (PIR) for the missing baggage.

The guest must open the ‘Find My’ app on their Apple device, generate the ‘Share Item Location’ link, and share it with Air India.

The location link should be associated with the PIR via the Air India mobile app or website:

Mobile App:

Go to the ‘Customer Support Portal’, Choose ‘Baggage’, then select ‘Lost and Found Check-in Baggage’, provide the AirTag location link there.

Website:

Visit the ‘Lost and Found Check-in Baggage’ section on the Customer Support Portal page, submit the AirTag location link along with the PIR number

After submission, the guest will receive an acknowledgment email with a link to check baggage status. Air India’s authorised airport teams use the shared AirTag link to try and locate the baggage within airport premises.

Location sharing ends automatically when the guest is reunited with their baggage, or expires after seven days. Guests can also manually stop sharing their location at any time.