86% Indian employees use AI, but ROI and governance lag: Report

While 86% of employees in India use artificial intelligence at work, only 35% say AI’s return on investment has met or exceeded expectations, higher than the global average of 22%, a report said on Monday. 

The report from ISACA said that 49% of organisations in India now report having a formal, comprehensive AI policy, up from 32% in 2025 and above the 38% global rate. 

However, 23% of organisations said they have only a limited policy and 20% have no active policy, it said. 

"AI has become embedded in day-to-day work; however, governance and operational readiness continue to lag," the report said, adding that after a global poll of over 3,400 global digital trust professionals, including 265 from India.

Roughly 21% of Indians said they believe it is too early to tell the ROI, 21% cited limited ROI so far, and 18% were unaware of the returns.

Indian respondents most often use AI to increase productivity (56%), automate repetitive tasks (55%), create written content (51%) and analyse large amounts of data (42%).

Roughly 82% of respondents said AI skills are very important to their profession, and 35% said their organisations now train all employees on AI, up from 22% in 2025. 

Around 57% of Indian respondents said that their organisation will increase AI-related jobs in the next 12 months, up from 46% in 2025.

“There’s enormous pressure on organizations to show that AI is paying off, but the pulse poll reveals a more honest picture: most organisations aren’t yet sure whether it has,” said Keith Bloomfield‑DeWeese, Senior Manager of AI Product Development at ISACA.

“Return on investment in AI doesn’t arrive on schedule; it’s the result of sustained investment in people, processes, and governance structures,” Keith added.

(This story was taken from syndicated feed and was only edited for style by Gujarat Samachar Digital team)