Domestic airlines received 791 passenger complaints in Feb: DGCA report

Updated: Mar 15th, 2024

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DGCA complaints

The number of domestic air passengers for the period from January to February this year soared to 257.78 lakh, against 246.11 lakh in the same period last year, said an official today from aviation watchdog, Directorate General of Civil Aviation (DGCA).

This growth represents an annual increase of 4.74% and a noteworthy monthly growth rate of 4.80%.

According to data released by DGCA, during February, a total of 791 passenger-related complaints had been received by the scheduled domestic airlines.

“The number of complaints per 10,000 passengers carried for the month of February has been around 0.63. The major reasons for complaints are flight problems. Out of 791 complaints received, 769 (approximately 97%) have been addressed,” the data claimed.

Notably, from January to February this year, IndiGo, a budget airline, secured a 60.2% market share by flying 155.11 lakh passengers, while Air India, owned by the Tata Group, carried a total of 32.13 lakh passengers, with a market share of 12.5%.

“Vistara, a joint venture between Tata Sons and Singapore Airlines, flew 25.58 lakh passengers, securing a 9.9% market share. AirAsia India, now known as AIX Connect, recorded 15.71 lakh passengers, making up 6.1% of the total traffic,” the data stated.

SpiceJet transported 13.99 lakh passengers from January to February, capturing 5.4% of the market.

Akasa Air flew 11.64 lakh passengers and claimed a 4.5% market share, the data showed.

(Source: IANS)

- Edited for style

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