Gujarat launches speech-to-text feature for grievance submission on CMO website

Gujarat Chief Minister Shri Bhupendra Patel unveiled the SWAR (Speech and Written Analysis Resource) platform to improve citizen engagement and grievance redressal on Wednesday. 

The platform, integrated with the Chief Minister’s Office (CMO) website, now features a Speech-to-Text function under the ‘Write to CMO’ section, allowing citizens to voice their complaints or feedback by speaking instead of typing.

Developed in collaboration with the Ministry of Electronics and Information Technology’s Bhashini Team, the SWAR platform leverages the Bhashini AI system, which facilitates speech recognition in multiple Indian languages. This feature ensures inclusivity, making it accessible to people who may not be familiar with typing on a keyboard or using English.

This initiative is part of the Gujarat government’s ongoing commitment to Digital Gujarat and Digital India visions, making government services more accessible. In the future, the platform will incorporate advanced AI and machine learning technologies to further enhance grievance resolution.

The new voice-based submission system aims to simplify communication with the government, ensuring all citizens can easily voice their concerns, contributing to better governance and improved service delivery.

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