Gujarat govt to launch helpline number to complaint against police

Updated: Dec 16th, 2023



Months ago, when Ahmedabad woke up to news involving cops extorting money from common people, the Gujarat High Court took suo motu cognizance of the situation.

The bench of chief justice Sunita Agarwal and justice Aniruddha Mayee insisted on a dedicated helpline and a cell for registering complaints against policemen and Traffic Regulation Brigade (TRB) jawans on Dec 15.

In its defence, the state government said that helpline numbers for public vehicles, including rickshaws and taxis, are already prevalent. Moreover, helpline numbers 100, 112, and 1064 are already taking complaints against police.

The state government said that they are planning to provide an extension where citizens’ calls will be recorded directly and a police control room (PCR) van will reach the spot.

New helpline number and a control room

The bench reprimanded and ordered the launch of a separate helpline number and a cell or a control room in the coming days.

The state government requested some time, and the next hearing was scheduled for Jan 12, 2024.

Earlier, the Gujarat High Court expressed apprehension over a situation where “protectors become perpetrators.”

The court initiated the suo motu case following a news report highlighting an incident where three policemen extorted ₹60,000 from a couple in Ahmedabad on Aug 27.

Milan Kela and his wife Priyanka, along with their one-year-old child, were travelling to South Bopal from Sardar Vallabhbhai Patel International Airport (SVIP) after midnight.

When they were passing the Ognaj toll booth on SP Ring Road, some policemen stopped their cab and extorted money from them after threatening him.


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