Two-wheeler dealers in Gujarat are facing financial losses due to persistent technical glitches in the Regional Transport Office (RTO) server. The online portal, crucial for processing vehicle registrations and tax payments, has been experiencing frequent breakdowns, resulting in substantial losses for dealers.

Dealers are mandated to make online payments for RTO charges when selling a two-wheeler. However, the portal often crashes during the payment process, leading to deductions from dealer accounts without generating necessary receipts or completing the registration process. To compound the issue, refunds for these failed transactions have been delayed or denied in many cases.

Industry sources estimate that over 12,000 dealers across the state have been affected, with total losses amounting to lakhs of rupees. The dealers have urged the RTO to address the server issues promptly and implement a robust refund mechanism.

“We are facing immense financial difficulties due to the RTO’s unreliable system,” said a dealer. “The frequent crashes and delayed refunds are impacting our business operations significantly.”

While the RTO’s Sarathi portal, used for licence-related services, is relatively stable, the vehicle portal has been plagued with problems. Despite complaints, the issue persists, causing distress to the dealers.

The dealers have demanded a swift resolution to the problem, including the implementation of a system to automatically generate payments again and initiate refunds for failed transactions. They have also called for improved server infrastructure to prevent future disruptions.

The RTO has not yet issued an official statement in the matter.

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