How Ahmedabad’s Digital Token System Ends Long Queues for Property Name Transfers
Summarized by AI; it may make mistakes. Check important info
Summarized by AI; it may make mistakes. Check important info
Residents in Ahmedabad will no longer need to spend hours waiting in queues to transfer property ownership, as the Ahmedabad Municipal Corporation (AMC) rolls out an automated queuing initiative across its zonal hubs.
The civic body has deployed the LogBook360 smart queue management system across seven zonal offices in the city. Developed in partnership with tech firm GlobalVox, the platform replaces chaotic physical crowds with structured digital appointments, streamlined token issuance, and real-time tracking displays. AMC officials plan to extend the setup to 63 additional civic centres across Gujarat's largest urban centre in the coming weeks.
Streamlined Appointments and Kiosk Tokens
Under the new system, property owners can pre-book specific time slots online prior to visiting their local AMC office. Upon arrival at the scheduled hour, visitors scan a QR code to check in and instantly generate a digital token on their smartphones.
For citizens who arrive without a prior booking, self-service kiosks at the zonal offices issue walk-in tokens on the spot. The digital platform automatically organises applicant data and assigns designated counter numbers without requiring personnel to manage physical lines.
Live Status Tracking to Minimise Office Crowding
Once registered, visitors can wait in designated seating areas while tracking their queue position on large digital screens mounted throughout the facility. Electronic announcements inform applicants as soon as their token number reaches an available counter.
Civic administrators noted that automated logging and digital tracking reduce administrative friction, prevent counter-side congestion, and shorten total processing times for citizens submitting property transfer documentation.
Plans to Expand into Municipal Health Services
Following the pilot implementation across seven zonal offices, the AMC is finalising the rollout across 63 citizen service centres throughout the municipality.
Municipal authorities are also evaluating plans to integrate the queuing architecture into city health department operations. Future updates will allow citizens to schedule appointments for Yellow Fever vaccinations, request birth certificate issuances, and manage municipal healthcare visits through the same unified system.
