Global Microsoft Outage Paralyses Ahmedabad Hotels and Offices Inside GIFT City, Leaving Professionals Locked Out of Emails

Corporate workflows and hospitality desks across Ahmedabad and offices situated inside Gandhinagar’s GIFT City ground to a halt on Friday after a massive global Microsoft outage knocked out email servers and disrupted cloud operations across India.

The technical breakdown, which first surfaced on Thursday (November 12) and spilled into Friday,, crippled Microsoft Outlook and several core Microsoft 365 applications. Many professionals found themselves unable to send or receive emails, while widespread glitches prevented employees from logging into scheduled video calls on Microsoft Teams.

Luxury Hotels Forced Back to Telephone Helplines

Ahmedabad’s hospitality industry was among the first to feel the immediate pinch of the blackout. With digital reservation systems and front-desk correspondence frozen, two major city properties—Hyatt Regency Ahmedabad and Hyatt’s Vastrapur hotel—issued urgent notices on social media informing guests that their email channels were down.

Both hotels instructed patrons, corporate clients, and travel partners to bypass email entirely and use dedicated telephone helplines for bookings, enquiries, and urgent requests.

"Our email communication service is temporarily unavailable due to an ongoing global Microsoft service disruption," Hyatt Regency Ahmedabad stated in its official advisory.

Offices Inside GIFT City Face Workflow Standstill

The disruption also affected daily operations across several commercial offices located within Gandhinagar’s GIFT City. Multiple fintech firms, banking operations, and Global Capability Centres (GCCs) of multinational corporations operating out of the financial hub experienced varying degrees of disruption, as teams dependent on cloud-based systems struggled to carry out routine workflows.

Across Ahmedabad’s commercial districts as well, routine office communication hit a brick wall. Several offices using Microsoft Team and Outlook email users complained about inability to access meetings and emails.

Outage Hits Major Indian Tech Hubs

'Network intelligence firm Cisco ThousandEyes confirmed the global availability issues across Microsoft 365, logging widespread Outlook failures not just in Ahmedabad, but across other major Indian business centres including Bengaluru, Chennai, and Indore.

Cloud Dependency Under the Scanner

The two-day blackout has sparked fresh debate among cybersecurity analysts over the vulnerability of critical business infrastructure. Sectors that depend on real-time digital communication and cloud documentation—including banking, fintech, healthcare, insurance, and aviation—face severe operational bottlenecks when primary servers go dark, risking everything from delayed insurance claim approvals to stalled airline ticket confirmations.

Industry specialists point out that the incident serves as a stark reminder of the risks associated with an over-reliance on single-vendor cloud ecosystems, leaving enterprises scrambling to access vital data when outages strike.