AUDA to Launch Online Complaint System, AI to Flag Future Civic Issues and Track Project Delays
Summarized by AI; it may make mistakes. Check important info
Summarized by AI; it may make mistakes. Check important info
The Ahmedabad Urban Development Authority (AUDA) will soon launch an online complaint system to help people report problems related to roads, water, sewerage and other civic issues. The new Citizen Complaint and Redressal System (CCRS) will allow people to register complaints through a web portal, mobile app, WhatsApp and a helpline number.
The system is expected to be launched within the next one and a half to two months. AUDA will spend around ₹1.5 crore to ₹2 crore on the new system.
No Online Complaint System So Far
Until now, people living in areas under AUDA's jurisdiction had no dedicated online system to register their complaints. Residents had to send complaints through emails or written letters.
The problem was important because AUDA has a large jurisdiction of around 1,800 square kilometres. Its areas include parts of Ahmedabad near the Ring Road as well as around 150 villages and areas such as Dahegam and Sanand.
With the new CCRS, residents will have several easier ways to report their problems. Complaints will be recorded digitally, making it easier for AUDA officials to track them and take action.
AI to Identify Future Problems
The new system will also use Artificial Intelligence (AI) to study complaint data. If many people repeatedly report the same type of problem from an area, the system can identify the pattern and alert officials about a possible future issue.
This will help AUDA move beyond simply responding to complaints. The authority will be able to use complaint data to understand common problems and take action more quickly.
For example, if repeated complaints are received about a particular road or water-related issue, the data can help officials identify the problem and monitor the situation.
Projects to Be Monitored Digitally
Along with the complaint system, AUDA will introduce a Field Track System to monitor the progress of its projects.
The system will record details such as the percentage of work completed, project progress and the number of times officials have inspected a site. The information will be available to senior officials through a digital dashboard.
If a project is delayed or its work is progressing slowly, senior officials will be able to see the information on the dashboard and take necessary action.
Both systems are expected to make AUDA's functioning more digital and improve the way public complaints and development projects are monitored.
