Ahmedabad Rail Jan Samvad: Passengers Demand More Lockers, Full Meals And Better Station Amenities

Passengers at 107 railway stations across the Ahmedabad Division sought expanded luggage locker facilities, full-meal options and reliable train announcements during a ‘Rail Jan Samvad’ public dialogue programme held on Thursday to improve passenger amenities.

At Ahmedabad Railway Station, Divisional Railway Manager (DRM) Ved Prakash interacted directly with passengers to understand their concerns and gather suggestions on station facilities, cleanliness, drinking water and waiting areas.

The DRM said the Railway authorities would prioritise suggestions based on urgency, addressing issues that can be resolved immediately while taking up infrastructure-related improvements through phased planning.

Passengers Seek More Lockers And Full Meal Options

Expanding luggage locker facilities at Ahmedabad Railway Station was among the key demands raised during the interaction. Passengers said additional secure storage space would allow travellers waiting for trains to keep their belongings safely while attending to other work.

Passengers also called for lunch and dinner options beyond packaged food available at the station. They said access to full meals would give travellers, particularly those facing long waits, more dining choices.

Another major demand was to ensure that the public announcement system remained operational at all times. Passengers stressed the need for timely and accurate announcements about train arrivals, departures and other essential updates.

Cleanliness, Drinking Water And Waiting Rooms On The Agenda

Passengers also raised concerns about cleanliness on platforms 3 and 4 and called for easier access to drinking water and hand-washing facilities.

One passenger sought better sanitation and restroom facilities, along with a separate waiting room to improve passenger comfort.

Travellers using the air-conditioned waiting room during late-night hours asked the Railways to provide additional seating to accommodate passengers waiting for trains.

The DRM also spoke to auto-rickshaw drivers outside Ahmedabad Railway Station to understand problems related to parking arrangements and vehicle movement in the area.

Rail Jan Samvad Held At 107 Stations

The public dialogue programme covered 107 railway stations across the Ahmedabad Division. Senior divisional officials interacted directly with passengers at 39 major stations, while Station Superintendents and Station Masters collected feedback at the remaining stations.

Railway officials also interacted with passengers on board trains to gather suggestions about available facilities and difficulties faced during journeys.

DRM Ved Prakash Promises Action On Passenger Feedback

Ved Prakash said the suggestions received during the programme would be assessed according to their priority and feasibility. Issues that can be resolved quickly would be taken up first, while improvements requiring infrastructure changes would be planned in phases.

The Railways will use the feedback collected during Rail Jan Samvad to identify gaps in passenger amenities and plan improvements at stations across the Ahmedabad Division.